How to cancel your eCom Catalyst membership...

eCommerce Catalyst LLC
300 Manor Rd Harleysville, PA 19438 USA
(775) 2-ESTORE (237-8673)
support@ecomincubator.com

How to cancel your membership in eCom Catalyst™: There no hassle for you to cancel your subscrpition at any time in the future, simply send an email to support@ecomincubator.com letting us know and we'll take care you promptly and courteously. Please include a copy of a recent payment receipt so our staff can efficiently confirm that your account has been canceled.

To return any physical products, such as eCom Incubator™: If you wish to return any physical products, please send an email to support@ecomcatalyst.com so we can issue you an RMA and instructions for shipping back your product. If you send your product back without an RMA, it may be difficult to track your return and apply proper credit.

The best way to contact us is by email. Yes, we will certainly take your phone call, if you really need to speak to someone in person. However, with more than 600,000 individual visitors to our 70 sites every month, you can imagine that email produces faster results!

Email contacts:

Please use ONLY the correct email contact for your situation. It will be routed directly to the person or persons responsible for taking care of your question or request, and your questions will be answered as quickly as possible.

Our Email Support Hours are: Monday-Friday 10 AM to 6 PM Eastern Time.

You can email us any time; our Customer Service Team will respond to your email during those hours.

NOTE: Please only email us once about the questions you have.

Our Customer Service Team will respond as quickly as possible, usually within 1 business day. Some people send multiple emails with the same question to many of our different email addresses, trying to get an instant response. This does not speed up an answer. In fact, it slows our Customer Service down for everyone.

Customer Service - Questions about eCommerce Incubator before and after you order.
Email – customersupport@ecomincubator.com

Technical Support - Questions about Downloading eCommerce Incubator or Your Community Subscription.

NOTE: This is not technical support for Yahoo.

Email – technicalsupport@ecomincubator.com

Billing/Order Questions - Questions about Your Credit Card Statement or Charges on your Credit Card.

Email – billing@ecomincubator.com

 

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